Customer Journey Workshop
You know as a business owner it can be a struggle to stay objective?
Well, I help you deliver the ‘gold standard’ of what your customers can expect from you from their first enquiry.
Through an engaging half day workshop we will work together to map the key stages of your customer journey from start to finish.
By mapping your customer journey you, your customers and colleagues have an agreed process to effectively navigate your customer life cycle.
1: Free Consultation
It is hard to be objective on your own business, as you are always in the detail.
However, we cant assume that our customers know what to expect when they reach out to us.
In our free discovery session, I will listen while you tell me about your business and some of the snags or challenges you may be experiencing.
During the session I will explain more about the workshop and how it will help you.
We will also discuss how I can help you within your budget.
2: Workshop Session
By holding a customer journey workshop with you, and the key members of your team, we can track the activities they each complete as the customer moves through from enquiry and beyond.
With the customer at the heart of the journey, we can map their individual customer touch points . We will identify points where things may feel clunky or longwinded. We will also identify what is working well.
3: Your Unique Customer Journey Report
This will be in clear sections and will offer practical solutions and actions to clear the blockages in your current journey.
It will also celebrate what works well and how this can be replicated elsewhere in the journey.
Along side the report, you will have your new improved customer journey process as a visual that you can have in your office and share with all your staff.
I can also advise on your systems to make sure you can capture relevant data along your new customer journey and measure success.
4: Ongoing Reviews
I can also extend my help at points over the months following your report.
You can have ongoing review meetings to look back and review how your new customer journey process is working in practice- what is working well, and what needs further tweaking.
A customer journey process is an organic part of your business and will evolve over time as you grow.
By making a start at focusing on your customer journey, you are regaining that all important objectivity, meaning you can start to work on your business and not in it!