Case Studies
Take a look at our recent projects and if you think I can help you too, please book a meeting with me
“Over the past month Veronica and I have been working together to implement our very first CRM. Veronica has made the whole process seamless. From our inital conversation, through the customer journey and setting up our bespoke system, Veronica has completely understood our business and how we work. The guidance Veronica has given us to ensure we understand how to use the CRM and style it to our needs has meant that we have instantly been able to use the system and start seeing the advantages of it right from the start. I would not hesitate to recommend Veronica to anyone who is thinking about getting a CRM.”
Julie LaveryDirector at ORB Rope Access
“I had been wanting a CRM for some time to better keep track of referrals given and received within my networking groups, and also for tracking my own leads and prospects and measuring conversion. The support Veronica has provided to me however has been so much more than a bespoke, already indispensable, CRM. Veronica has helped me map my customer journey, implement other software and processes (which will enhance the client experience) articulate my values and those of the clients I most love working. She has given me easy but invaluable time and diary management tips and possibly the greatest takeaway, the insistence that I include in my diary an afternoon off for myself. I would highly recommend Veronica”
Karen ColemanEmployment Solicitor at Excello Law
“I recently had the pleasure of working with Veronica to bring me up to speed on exactly what I should be doing with my CRM. I had sourced a system and been diligent with the initial setup but wasn’t using it to its maximum potential. After completing a power hour with Veronica, I now have a renewed focus and can confidently move forward. Wouldn’t hesitate in recommending her to my network.”
Rachel SaundersHR Consultant SunStone HR
“As a Driver Risk Management Consultant, I have a responsibility to my clients who entrust their driver safety requirements to me. Onboarding clients consists of several tasks and milestones. I realised that to manage sales pipelines and track my clients through the onboarding process, I needed a CRM system. I had almost given up until I met Veronica Kitton from VK Business Assist. Veronica took me through a customer journey workshop where she got to know me, my vision, processes and through this, not only did I discover a new way of working, Veronica was able to set up a CRM system that exactly met my requirements. I’ve just gone through my CRM system handover where Veronica took time to show me the system and explain how it will work to streamline what I do and in a far more efficient way than is current. Having experienced Veronica’s attention to detail and the fact that she is a thoroughly lovely person, I have no hesitation in recommending her.”
Adrian HideOwner, Adrian Hide Consultancy
‘I can’t recommend Veronica highly enough. I booked a CRM power hour with her to help me to make the most of my Capsule CRM features. Veronica took me through all the features and explained how they would support my business. She didn’t over complicate things and went at my (slow)! pace to ensure I understood what I was doing. Thank you so much.”
Sally SmithConsultant/partnership work to deliver care excellence at Independent Carers Ltd
“I have recently been working with Veronica to select the right CRM system for my business. Her approach has been absolutely outstanding. She made sure she had a detailed understanding of the customer journey within my business, to establish which CRM system would best suit my needs. Having come up with that recommendation (which I agreed with), she then completely managed the set up and implementation process so it was ‘boxed up’ and ready to use. She also provided two detailed training sessions on how to use the system. A truly excellent service from start to finish and I would wholeheartedly recommend Veronica to help you select and set up the right CRM system.”
Jon BurdekinJon Burdekin Fleet Consulting
“Veronica has recently helped me set up a new CRM system using Capsule. Vernonica’s approach to the project is excellent, implementing a well managed plan and offering support, advice and insight throughout the process. I’d recommend that anyone wishing to implement a new CRM system, or wants to get the most out of their current system, should reach out to Veronica.”
Jeff Whitcombe Director at BCF Wessex Limited
“I had been searching for a CRM for sometime and I found it really tricky to know which one was right for me? I tried a few but just felt at a loss to know which to go for and which one would be right for me? Thankfully I found Veronica on Linkedin who offers a unique service where she takes me through the maze of searching for the right CRM and then sets it up for me; she offered me the complete package! All in all she helped me pin point the right CRM for my business, she helped me to map my customer journey which was then reflected in the functions and customisation of my CRM, she offered recommendations for time saving and (most importantly) saved me the time and misery of embarking on trying to do all this myself. I would recommend Veronica to any small business owner that is looking to take the pain out of having a CRM in their business.”
Ian LovelaceEstate Planning Consultant - LOVELACE TRUST SOLUTIONS LTD
“I have absolutely loved this course. The way you got me to break down the customer journey and then overlay the various component parts from the info I needed to gather at each stage, the documents, tools, and methods of communication I’m using at each stage and where the stumbling blocks might be was just great! All culminating in understanding the tech requirements from Capsule CRM has really been a game changer – thank you Veronica!”
Small Business owner and course participant onManchester Metropolitan University Customer journey and CRM course
“J-Lau Associates would both like to thank and highly recommend Veronica Kitton for our new CRM System. Veronica went out of her way to explain and teach us about Capsule. She also populated the system for us and discussed in length our customer journey. Going forward we now have a system we can rely on and will keep us more organised and will help us with our process efficiently and effectively. We will definitely be using her again for her services in the future.”
Jill Ashton J-Lau Associates
“I knew when we met it would be more than implementing Capsule CRM system for my business, but I didn’t know quite just how it would change my business like it has. The focus on the customer journey made a significant impact on my thinking about my business as a whole. I feel clearer in the direction I want to go and the niche I want to go for.”
Kathryn SlackCempta Consulting
“Veronica recently helped the business step by step to create a sales process/customer journey from enquiry/prospecting and covering all the steps to conversion then money, onboarding and upselling. Great tips shared to cover the flow, questions to ask, tech to use and much more. Such a useful service and to get an outsider looking in perspective to help grow and nurture my business and leads. The next step would be to implement a CRM. Recommended for businesses using a CRM for the first time or to document their sales processes, Thanks Veronica”
Nicole MartinPinpoint Marketing
“Over the past month Veronica and I have been working together to implement our very first CRM. Veronica has made the whole process seamless. From our inital conversation, through the customer journey and setting up our bespoke system, Veronica has completely understood our business and how we work. The guidance Veronica has given us to ensure we understand how to use the CRM and style it to our needs has meant that we have instantly been able to use the system and start seeing the advantages of it right from the start. I would not hesitate to recommend Veronica to anyone who is thinking about getting a CRM.”
Julie LaveryDirector at ORB Rope Access
“I had been wanting a CRM for some time to better keep track of referrals given and received within my networking groups, and also for tracking my own leads and prospects and measuring conversion. The support Veronica has provided to me however has been so much more than a bespoke, already indispensable, CRM. Veronica has helped me map my customer journey, implement other software and processes (which will enhance the client experience) articulate my values and those of the clients I most love working. She has given me easy but invaluable time and diary management tips and possibly the greatest takeaway, the insistence that I include in my diary an afternoon off for myself. I would highly recommend Veronica”
Karen ColemanEmployment Solicitor at Excello Law
“I recently had the pleasure of working with Veronica to bring me up to speed on exactly what I should be doing with my CRM. I had sourced a system and been diligent with the initial setup but wasn’t using it to its maximum potential. After completing a power hour with Veronica, I now have a renewed focus and can confidently move forward. Wouldn’t hesitate in recommending her to my network.”
Rachel SaundersHR Consultant SunStone HR
“As a Driver Risk Management Consultant, I have a responsibility to my clients who entrust their driver safety requirements to me. Onboarding clients consists of several tasks and milestones. I realised that to manage sales pipelines and track my clients through the onboarding process, I needed a CRM system. I had almost given up until I met Veronica Kitton from VK Business Assist. Veronica took me through a customer journey workshop where she got to know me, my vision, processes and through this, not only did I discover a new way of working, Veronica was able to set up a CRM system that exactly met my requirements. I’ve just gone through my CRM system handover where Veronica took time to show me the system and explain how it will work to streamline what I do and in a far more efficient way than is current. Having experienced Veronica’s attention to detail and the fact that she is a thoroughly lovely person, I have no hesitation in recommending her.”
Adrian HideOwner, Adrian Hide Consultancy
‘I can’t recommend Veronica highly enough. I booked a CRM power hour with her to help me to make the most of my Capsule CRM features. Veronica took me through all the features and explained how they would support my business. She didn’t over complicate things and went at my (slow)! pace to ensure I understood what I was doing. Thank you so much.”
Sally SmithConsultant/partnership work to deliver care excellence at Independent Carers Ltd
“I have recently been working with Veronica to select the right CRM system for my business. Her approach has been absolutely outstanding. She made sure she had a detailed understanding of the customer journey within my business, to establish which CRM system would best suit my needs. Having come up with that recommendation (which I agreed with), she then completely managed the set up and implementation process so it was ‘boxed up’ and ready to use. She also provided two detailed training sessions on how to use the system. A truly excellent service from start to finish and I would wholeheartedly recommend Veronica to help you select and set up the right CRM system.”
Jon BurdekinJon Burdekin Fleet Consulting
“Veronica has recently helped me set up a new CRM system using Capsule. Vernonica’s approach to the project is excellent, implementing a well managed plan and offering support, advice and insight throughout the process. I’d recommend that anyone wishing to implement a new CRM system, or wants to get the most out of their current system, should reach out to Veronica.”
Jeff Whitcombe Director at BCF Wessex Limited
“I had been searching for a CRM for sometime and I found it really tricky to know which one was right for me? I tried a few but just felt at a loss to know which to go for and which one would be right for me? Thankfully I found Veronica on Linkedin who offers a unique service where she takes me through the maze of searching for the right CRM and then sets it up for me; she offered me the complete package! All in all she helped me pin point the right CRM for my business, she helped me to map my customer journey which was then reflected in the functions and customisation of my CRM, she offered recommendations for time saving and (most importantly) saved me the time and misery of embarking on trying to do all this myself. I would recommend Veronica to any small business owner that is looking to take the pain out of having a CRM in their business.”
Ian LovelaceEstate Planning Consultant - LOVELACE TRUST SOLUTIONS LTD
“I’ve recommended Veronica’s services to a number of my clients and they’ve all reported back positively on her knowledge, ability to understand their requirements and willingness to help, not only with identifying the right CRM for them but also in clarifying their customer journey. And she’s also a great person to work with; very personable and very professional. Highly recommended. ”
Paul RaisbeckBURENSE LTD
“J-Lau Associates would both like to thank and highly recommend Veronica Kitton for our new CRM System. Veronica went out of her way to explain and teach us about Capsule. She also populated the system for us and discussed in length our customer journey. Going forward we now have a system we can rely on and will keep us more organised and will help us with our process efficiently and effectively. We will definitely be using her again for her services in the future.”
Jill Ashton J-Lau Associates
“We commissioned Veronica from VK Business Assist to analyse a considerable amount of prospective client data that we had purchased, with a view to providing a more usable database of information, which we could then use for marketing and sales processes. She completed this task in a timely and effective way, allowing us to build the data into our plans for the future. We would recommend her for any similar administrative and analysis task and find her to be a very professional, approachable and likable individual!”
Simon Groom Founder of Phoenix Consult
“From our very first meeting, through the proposal stage and working together Veronica has been incredibly professional, thought ‘outside the box’ and brought a passion and energy to the role of helping my charity. She is thorough, considerate and makes my life 100% easier. In just two weeks I’ve seen a fantastic ROI and my charity wouldn’t be having the exposure and success it is without Veronica’s services. 5 stars ⭐️ from me!”
Charlie BeswickCharlieBeswick.com
CRM for a newly merged business
/in Case studies /by HollyVK Business Consulting started working with Eleanor Piredda and Tamsin Parker from Parker Piredda Ltd in 2023. They had recently merged their businesses and needed a CRM to track the end-to-end customer journey. Here is their experience.
You can’t put a price on the calmness that is now in the office
/in Case studies /by HollyLearn how setting up a new Capsule CRM system helped Caroline Brunt of My Mortgage Wizards create calm in her office and improve staff morale.
Building a Proactive Business with a CRM – AWscape
/in Case studies /by VeronicaLearn how setting up a new Capsule CRM system has helped Allison Walters, founder of AWscape become proactive rather than reactive and put systems in place as her business grows.
From ‘what is a CRM’ three months ago to now fully embracing one in her business
/in Case studies /by HollyLaura Beckett of Quietly Loud was part of my Customer Journey and CRM course in November 2022. Getting to know her clients, and figuring out how they want to come across to potential customers is key to Laura’s approach and here’s how a CRM helps her do just that.
Customer journey and CRM course participant, Zena Barrick tells us about her transformation
/in Case studies /by VeronicaZena Barrick joined my Customer Journey and CRM course in November 2022. She set out with 5 other business owners to collectively plot the customer journey for their business and to begin the process of implementing a CRM. By the end of the course (and with two hours one to one coaching) Zena has a clearer understanding of her business processes, customer interactions and is all set up with Capsule CRM.