Customer journey and CRM course participant, Zena Barrick tells us about her transformation
Zena Barrick joined my Customer Journey and CRM course in November 2022. She set out with 5 other business owners to collectively plot the customer journey for their business and to begin the process of implementing a CRM. By the end of the course (and with two hours one to one coaching) Zena has a clearer understanding of her business processes, customer interactions and is all set up with Capsule CRM.