Before I started my business, I worked in a referral manager role within several large social care companies.
It was my responsibility to ensure every new client went from referral to admission as smoothly and quickly as possible. To do that I would continually review the client journey to ensure it was a positive experience, and that internally we had the processes to manage it efficiently.
Over nearly 8 years, I constantly reviewed what was working well (and not so well) so we could deliver a better experience for our clients. As a person who thrives on process, I successfully implemented multi-site client referral processes within two separate companies.
Today I use my knowledge and experience to support small businesses to develop their own customer journey and business processes so they can grow effectively and consistently.