About VK
Before I started my business, I worked in a referral manager role within several large social care companies .
It was my responsibility to ensure every new client went from referral to admission as smoothly and quickly as possible. To do that I would continually review the client journey to ensure it was a positive experience, and that internally we had the processes to manage the journey.
Over nearly 8 years, I constantly reviewed what was working well (and not so well) so we could deliver a better experience for our clients. As a person who thrives on process, I successfully implemented multi-site client referral processes within two separate companies.
Today I use my knowledge and experience to support businesses to develop their own customer journey and business processes so they can grow effectively and consistently.