About VK

Before I started my business, I worked in a referral manager role within several large social care companies .

It was my responsibility to ensure every new client went from referral to admission as smoothly and quickly as possible. To do that I would continually review the client journey to ensure it was a positive experience, and that internally we had the processes to manage the journey.

Over nearly 8 years, I constantly reviewed what was working well (and not so well) so we could deliver a better experience for our clients. As a person who thrives on process, I successfully implemented multi-site client referral processes within two separate companies.

Today I use my knowledge and experience to support businesses to develop their own customer journey and business processes so they can grow effectively and consistently.

Before I started my business, I worked in a referral manager role within several large social care companies .

It was my responsibility to ensure every new client went from referral to admission as smoothly and quickly as possible. To do that I would continually review the client journey to ensure it was a positive experience, and that internally we had the processes to manage the journey.

Over nearly 8 years, I constantly reviewed what was working well (and not so well) so we could deliver a better experience for our clients. As a person who thrives on process, I successfully implemented multi-site client referral processes within two separate companies.

Today I use my knowledge and experience to support businesses to develop their own customer journey and business processes so they can grow effectively and consistently.

My style

I am a classic completer-finisher. Give me a task and I will not give up until it is done. I have always had the ability to see the bigger picture, which is why I take the time to get to know my clients, their customers and their business goals. I am a big believer in the power of a good process.

About me

I live in Cheshire with my husband Rick. We are both outdoor people and love to head to the Peak District in our VW Camper van for weekends of walking and country pubs.

Friends put me down as a good listener and genuinely interested in what they have to say (without judgement), and it’s my listening skills which help me to fully understand my clients.

I also love running to reset my body and mind; that means I can eat more cake too!

My Mission for 2022

My mission is to help 100 tired small business owners during 2022.

I am looking for 100 small business owners who are tired of running the business out of their head. Relying on memory for everything has depleted their energy levels. They fear they are one bad customer review away from the wheels falling off.

My aim is to turn the tide on business owners getting in their own way (a common tangle when ‘you’ are your business).

I am here to prevent the 14% of business that fail every year because they ignore their customers and the 5% that get burned out.

They have got this far on blood, sweat and tears and there is no giving up now.

So how do I help?

I am a small business owner too and I get it. The roller coaster is not a tummy flipping, joyous ride all the time. I am bringing all I know to the courageous small business owner. I give them the headspace to think of their business in a step-by-step way; a process.

Put simply, that process is the customer journey process; the steps your customers take when they buy from you. By mapping out the steps your customers take and analysing what works well and not so well, they can start to feel clearer. Regularly I hear that small business owners are piecing it together behind the scenes and no one customer has the same experience as the last. Well this is because neither you or the customer knows what the process is.