GUIDING YOU TO A MORE EFFICIENT AND PRODUCTIVE BUSINESS

GUIDING YOU TO A MORE EFFICIENT AND PRODUCTIVE BUSINESS

“Let me lead you to the business you love”

VK Business Consulting Ltd is a Consultancy and Training business specialising in helping service-based businesses to scale.

Since its inception in 2020, VK Business Consulting Ltd has helped over 100 small business owners to grow their business through mapping their customer journey process to a user-friendly CRM system.

A CRM system is a cloud-based system used to house all your business contacts from leads, clients to suppliers. It helps businesses to make sense of these relationships by enabling them to capture and track new leads, manage potential sales through a sales pipeline, stay ahead of tasks and follow ups, record important communications, stay on top of repeatable tasks in during service delivery and ensure they have a failsafe plan for retaining clients. One CRM system I am a big fan of is Capsule CRM

Without a CRM system, we as business owners, run everything in our heads. This means our customers have an inconsistent experience filled with friction points and confusion. By mapping the end-to-end process our customers take to buy from us, we become crystal clear on what the steps are and how we can make it as easy as possible (both for the business owner and the customer).

This point of business growth is exciting and scary in equal measure.

Regardless of where our clients are on their journey to growth, we have a selection of tried and tested services to move them forward on the pathway to growth. Sound interesting?

Customers are the lifeblood of your business – are you ready to impress yours?

On a scale of 1-10 how in love are you with your business?

Typically, business owners reach out to us because they are stuck and frustrated. They are concerned about poor client experience; they are fearful of missing new leads and are generally feeling overwhelmed and lacking in clarity.

Deep down they know there is a more efficient way.  Lingering in the back of their minds is a knowing that clarity comes in getting clearer on their business processes and systems. However, this is easier said than done: Where on earth do they start?

If there is an annoying gap that is standing in the way of where you are now and where you want to be, then we need a chat. VK Business Consulting Ltd uses tried and tested frameworks centred around the critical customer journey process that will help you break the bigger picture down into bite sized pieces. Sound helpful?

2 hours ago

VK Business Assist
I am a big believer that social media is about getting to know one another and seeing if you 'click'. I thought I would give you the chance to find out a bit more about me... 😘 🙈 Here goes ⬇️ 👪I am a Lancashire lass (born in Blackburn) 🏰I moved to Cheshire when I was 6 and grew up on the estate of a stately home (Capesthorne Hall) 💊After leaving college, I went to train to be a nurse (needless to say it wasnt for me) 🏃Running is my stress reliever 💦I have recently got into outdoor swimming-my first experience was in lake Coniston in March-COLD! 🚍I have a 31 year old VW camper van called Valerie (recently refurbed and looking hot) 🍃In 2010 I travelled to Equador, alone, and bunked out in the amazon rain forest! 💯I set up my own business 3 years ago. I am passionate about helping fellow business owners make sense of their customer journey and take the fear out of CRM systems 😁My proudest moment was being hired as a consultant in July 2021 by Manchester Metropolitan University to deliver a 4 week course to small business owner on customer relationship management (CRM). My next course starts January 2023.What one thing do people not know about you? 👀 ... See MoreSee Less
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15 hours ago

VK Business Assist
Do you value collaboration over competition? 🏆 Is supporting fellow women in business your ideal scenario, rather than icky sales pitches? You might be interested to know that Sarah Cornwell and I have set up a group called BREW-Breathe and Regroup for Entrepreneurial Women. We meet in Congleton every month. Our next gathering is on 12th December 10am-12pm, where we will be having a festive breakfast (with FIZZ) at The Lion and Swan Hotel in Congleton. A nice relaxed and social way to meet other local women in business. If you would like to follow the BREW group and see events, click below to join the group 😘 👇 www.facebook.com/groups/574321343781572 ... See MoreSee Less
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1 day ago

VK Business Assist
Have you ever worked with a client and it turns into friendship? This is what happened between Emma and I. Nearly three years later, we still meet for a weekly walk and catch up.Emma and I started working together in late 2019 because she needed a new CRM for her business. Emma founded her business six years ago. Today, her business is delivering upholstery workshops from her converted chapel in Scholar Green on the Cheshire/Staffordshire boarder. In one of her workshops, you can handmake a piece of furniture unique to you, which you get to take home at the end of the day. Read more here: shupholstery.co.uk/Emma is still actively using her CRM today. Read a snippet from here story here:"The CRM saves me time. Everything is now in one place. So the time that I was spending going back through my old notes, trying to work out where I was up to with an enquiry, where I was up to with a current piece of work is now visible in seconds.I was spending considerable time daily and weekly, tracing my steps backwards and trying to find where I’d put that information. So time is the biggest result that I got in return.It also makes me more credible. I can respond to my prospects and my customers at the touch of a button. I know where we were up to when we last spoke. I can pick that up straight away and I can really see that. Since first starting with Veronica, I have employed two members of staff and the CRM is crucial to that". Read her full story here: www.vkbusinessassist.com/crm-helps-business-emma-semper/ ... See MoreSee Less
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