“Let me lead you to the business you love”

You created the business you always wanted, it is doing well, your customers give you great reviews, but you are not 100% in love with it, why?

What is the missing 20%?

You may or may not know the reason why yet, but I can help you uncover the answers.

Typically, that missing 20% is down to a mixture of things, but often it is because you are running your business in your head,  you are juggling too many balls, and the fear of losing potential customer leads –  or even worse – forgetting a key task for an existing customer, are keeping you up at night. Sound familiar?

If your plan is to grow your business and to love it 100% of the time, then I am here to help.

Through my customer journey workshops and courses I help you to see the wood for the trees in your business. I will help you to unpack your head, and ask those questions that will provide the right solution for you.

Customers are the lifeblood of your business – are you ready to impress yours?

Typically, people come to me because they want to grow their business, but they feel stuck and frustrated.

You have something your customers love, people are buying, you are getting new leads, but you don’t have a clue how you got here.

Chances are it has been on a wing and a prayer, relying on your memory of each customer and transaction with no real consistency. Your fear is that as you grow it is only a matter of time before that system fails and ends in a missed enquiry, an incorrect order or a bad customer review.

I will help you map your customer journey through the eyes of the customer, and from your own business viewpoint. Together we will identify where some of your customers may be falling through the cracks.

13 hours ago

VK Business Assist
Do you work with clients on a monthly retainer model?That is a LOT of time to fill to keep the magic alive so that your customers continued to feel loved and supported!Do you touch base with your customers from one month to the next? I know you may think that "if they need me they will contact me" or "if I get in touch they will flood me with jobs to do".I am not saying everyone is like this, but it is an easy trap to fall into when things get busy. I know what it is like to juggle many balls.So, quick idea that may help, jot down three interesting ways that you could adopt to make your customers feel appreciated?If this is something that bothers you then I am happy to have a non judgy chat and address what is making you feel this way. Contact me by direct message. ... See MoreSee Less
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5 days ago

VK Business Assist
How do you make a piece of toast?If you had to write down the steps on how to make a toast to someone who had never made toast before, could you think of all the steps to something you do everyday without thinking?Whilst it may seem like a bit of fun, this always gets the cogs turning when I suggest doing it to participants on my course. Some really get into the detail and some miss out cruical steps. What comes out most is what is obvious to them, may not be obvious to someone else and so when it comes to growing the business and mapping processes it becomes ever more apparent that processes are necessary. Why not start with mapping a simple process in your business, maybe one that you would look to give someone else to complete and see how you get on. When you have done that why not try testing it with a couple of people to see if they get it. The power of a process in business! Tell me whether you have processes in your business and how you made a start? ... See MoreSee Less
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