VK Business Consulting Ltd is a Consultancy and Training business specialising in helping service-based businesses to scale.
Since its inception in 2020, VK Business Consulting Ltd has helped over 100 small business owners to grow their business through mapping their customer journey process to a user-friendly CRM system.
A CRM system is a cloud-based system used to house all your business contacts from leads, clients to suppliers. It helps businesses to make sense of these relationships by enabling them to capture and track new leads, manage potential sales through a sales pipeline, stay ahead of tasks and follow ups, record important communications, stay on top of repeatable tasks in during service delivery and ensure they have a failsafe plan for retaining clients. One CRM system I am a big fan of is Capsule CRM
Without a CRM system, we as business owners, run everything in our heads. This means our customers have an inconsistent experience filled with friction points and confusion. By mapping the end-to-end process our customers take to buy from us, we become crystal clear on what the steps are and how we can make it as easy as possible (both for the business owner and the customer).
This point of business growth is exciting and scary in equal measure.
Regardless of where our clients are on their journey to growth, we have a selection of tried and tested services to move them forward on the pathway to growth. Sound interesting?